Delivery Policy – Refund Policy

 

Commitment to Customer Satisfaction:

We strive to ensure your complete satisfaction with every purchase from BuyBambooCanes.co.uk. This policy outlines our clear and transparent procedures for returns and exchanges.

Right to Return (14-Day Cooling-Off Period):

• You have the right to return any unused and unopened product(s) in their original packaging within 14 calendar days of receiving your order.

• This policy adheres to UK consumer rights regulations.

Damaged, Faulty, or Incorrect Items:

• If you receive a damaged item, a product deemed faulty, or an incorrect item, please contact us immediately.

• We will arrange for collection by our designated carriers or provide instructions for a Royal Mail return, at no cost to you.

• We will fully refund postage costs.

Change of Mind Returns:

• If you wish to return an item due to a change of mind, you are responsible for the return postage costs.

• We strongly recommend using a tracked and insured delivery service to protect against loss or damage during transit. BuyBambooCanes.co.uk cannot be held liable for return parcels that are lost or damaged.

• Refunds for change-of-mind returns are issued at our discretion, based on the item being returned in a resalable condition.

Return Notification and Process:

• To initiate a return, please notify us in writing via email or letter, or by telephone.

• We will provide clear instructions for either carrier collection or return via Royal Mail.

Refund Processing Timeline:

• Refunds will be processed within 14 calendar days of our receipt of the returned goods.

Damaged in Transit Protocol:

• If an item is damaged during transit, you must notify us within 24 hours of receipt.

• If the damage is visible upon delivery, please refuse to accept the delivery and notify the courier immediately.